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Situation 69: Resolving Dispute. – Business English for Listening
681. Must the arbitration be conducted in China? 682. The arbitration can be conducted either in China or in other countries. 683. Which kinds of disputes do you usually handle? 684. Is the cost of arbitration in China very high. 685. If one party do...
Situation 68: Negotiation – Business English for Listening
671. If there is a dispute, it shall be first settled through negotiation. 672. The best way to settle dispute between disputing parties is friendly negotiation. 673. If negotiation fails, it shall be settled by conciliation. 674. Most of the cases c...
Situation 67: Apologizing to Customers – Business English for Listening
661. I’m afraid we are out of them now. 662. I’m sorry, this kind of milk is out of stock. 663. It’s not available today. 664. We’ve sold out of that kind. 665. I’m afraid we don’t have any on hand. 666. We are sub...
Situation 66: Product Warranty – Business English for Listening
651. All goods purchased here can be delivered free. 652. If you buy a computer in our store, we’ll install and test it free. 653. The installation is part of our free service. 654. If there’s something wrong with your computer, you could...
Situation 65: Expanding Business Relationship – Business English for Listening.
641. We are confident that the future of our long-term cooperation with you is bright. 642. We’re looking forward to entering into business relation with you. 643. We’re considering expanding our trade relationship with Asia. 644. Introdu...
Situation 63: Investigating Problems – Business English for Listening
621. I will repair it at once. 622. I have said to the manager already. 623. Please show your purchase receipt. 624. We are investigating the reason. 625. Please give us 2 days. 626. We’ll change the dinner for you now. 627. We are ready to rep...
Situation 62: Solving Problems – Business English for Listening
611. Please be assured that there’s no quality problem with our products. 612. I promise you our price is the lowest. 613. I apologize to you for our carelessness. 614. I am afraid we cannot accept your claim. 615. I’m sorry, it’s a...
Situation 61: Customer's Feedbacks – Business English for Listening
601. I have something to talk to you. 602. Our clients are no satisfied with your goods. 603. The dinner we had today was terrible. 604. We think the good you produced are not up to the standard. 605. The toys you produced are not in accordance with...
Situation 60: Investigating Problems. – Business English for Listening.
591. Have you got any evidence? 592. The testimony of the Commodity Inspection Bureau is absolutely reliable. 593. Though the complaint is true, there may be other factors in it. 594. We shall make clear the reason of the damage. 595. We have to ask...
Situation 59: Handling Compensation Request. - Business English for Listening
581. If so, we agree to settle your claims. 582. We understand your problem. 583. We hope we can settle the issue your amicable. 584. We’re preparing to meet your claim with 1500 kilos short weight. 585. You’ll have a reply in 3 days. 586...
Situation 58: Requesting Compensation. - Business English for Listening
571. The good was severely damaged. 572. It left us no other choice but ask a claim on you. 573. The quality of the goods is unfit for human consumption. 574. It’s only reasonable that you should compensate us for the loss. 575. We hope you wil...
Situation 57: Introducing New Products - Business English for Listening
561. Thank you very much for coming. 562. I’d like to give you a detail introduction of the product. 563. Firstly, let’s take a look at it. 564. The new products are made in China. 565. I’ll say something about the background. 566....
Situation 56: Call Requests - Business English for Listening
551. Would you please ask him to call me today? 552. Could you tell him to call me as soon as possible? 553. Could you just tell him David called? 554. Could you ask him to call me back? 555. I would like to talk to Mr. Liu 556. May I speak to Mr. Jo...
Situation 55: Leaving a Message - Business English for Listening
541. May I leave a message? 542. Is this possible to leave a message? 543. Would you like to leave any messages? 544. Will you please call me back? 545. I’ll call you again in one hour later. 546. Please tell him I called and I’ll call hi...
Situation 54: Flight Delay - Business English for Listening.
531. I’m here for flight 513 to New York. 532. I thought I heard the paging system announce that the flight is cancelled. 533. Would you like to try to book tommorow’s flight? 534. I worked very hard so that I could leave on today flight....
