Situation 33: Handling Unexpected Problems - Business English for Workplace

321. I’m sorry I can’t, because what would be against our store regulation. 322. I’m sorry we’ll refund you. 323. We’re sorry to have inconvenienced you. 324. I’m sorry, miss, but this watch is beyond repair. 325. I apologize to you for our mistake. 326. We’re very sorry for any inconvenience this has caused you. 327. I have to apologize to you for our delay in shipment. 328. At any rate, it is your fault that we failed to make the shipment as we

321. I’m sorry I can’t, because what would be against our store regulation.

322. I’m sorry we’ll refund you.

323. We’re sorry to have inconvenienced you.

324. I’m sorry, miss, but this watch is beyond repair.

325. I apologize to you for our mistake.

326. We’re very sorry for any inconvenience this has caused you.

327. I have to apologize to you for our delay in shipment.

328. At any rate, it is your fault that we failed to make the shipment as we promised you in the contract.

329. It is our mistake. I’m very sorry about that. We’ll take care of it right away.

330. I promise you we’ll never make similar mistake again in the future.