Video: Hotel Services - Basic English for Communication

TRANSCRIPTION

Hello, room service?

What time is the breakfast offered?

What sort of entertainment do you offer?

Is there a shop in the hotel?

Could I have my room cleaned right now?

I have some clothes to be washed. Do you have a laundry service?

Is my laundry ready?

How can I turn on the TV?

How can I turn down the air conditioner?

Can I have some extra bath towels?

I’d like a toothbrush and a razor

Would you bring one steak dinner, one seafood plate, one bottle of white wine, and one bucket of ice, please?

This key card is very difficult to use.

Can I change it for a new one?

I left the key in my room

There must be something wrong with the heater.

There is no hot water in the bathroom

I wish you could come over an take a look at it

The air conditioner doesn’t work

Can you get it repaired?

The sheet is dirty and the room is noisy

These pillow cases are very dirty. I want to have them changed.

I can’t get into my room

Where are the emergency exit and stairways?

The lamp in my room doesn’t work

There is something wrong with the toilet

Each of our rooms comes with a TV and a refrigerator

Breakfast is from seven to ten. Lunch is from eleven to two, and dinner is from six to nine.

Please put your clothes in the laundry bag in your room, and fill out the card that is attached.

I’ll inform the Maintenance Department right now

I’ll ask Housekeeping to check it

I will take care of it personally

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